our gender pay report

At Verastar, we have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles. As a result, we are confident that a person’s gender does not influence how they are paid in this business.

With Verastar having a median gender pay gap of 11.5% - this is considerably better than the national average of 15.5%*

Service Desk Analyst (1st Line Support)

Location: Leeds
Salary: £20,000 to £23,000
Closes on: 10-02-2022

With over 20 years heritage we’re the UKs largest multi service provider and still growing. We supply almost 200k businesses with their gas, electricity, water, insurance, card payment terminals, mobile, broadband and telecoms services. We’ve won numerous awards over the years and this is because our colleagues and customers are at the heart of everything we do. With offices in Glasgow, Central Manchester, South Manchester, Leeds, Newcastle, Ipswich, and Nottingham and employing over 1000 people – we’re on a mission to be the one-stop essential services provider to small businesses, making customers lives easy and helping our people succeed.

At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. We’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.

What you’ll be doing

Our Service Desk Analysts are the first point of contact for all technical issues encountered by our colleagues. You will be responsible for providing a high level of service, managing and resolving support tickets in a timely manner and escalating any major issues where appropriate.

We’re always looking for ways to improve what we do so you’ll also be responsible for implementing new ideas to reduce the number of queries and issues we receive on the service desk.

We’re looking for people that

You’ll have previous experience supporting colleagues with technical issues from either an IT support background or as a technology subject matter expert in an office environment. You’ll have a good understanding of IT systems and applications including Office 365, Windows 10, VPNs, and a basic understanding of networking.

You’ll be required to support our Leeds and Grimsby offices, so a driving licence and access to a vehicle is essential.

In return for your hard work, you’ll get

  • Upto £23,000 per year plus up to 10% annual bonus paid in quarterly instalments
  • 25 days holiday with the option to buy and sell more
  • Discounts at 100s of high street and online stores
  • Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute
  • Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

  • Flexible working hours with an early finish on a Friday
  • Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
  • Hybrid working – option to work two days from home if you choose
  • Access to our award-winning training and development programmes
  • Opportunities to get involved in charity fundraising and volunteering days through our giving back movement

Apply today to help shape the Verastar of tomorrow