We pride ourselves on our robust operating systems, and dedication to people – both internally with our colleagues and externally with our valued customers. Verastar has been recognised by the following bodies for this.
Putting the Customer First
Putting the Customer First is the National Standard for Customer Service that we have held since 2013. It is a proven tool used to improve and develop customer service operations across a business.
Investors In People
IIP defines what it takes to lead, support and manage with excellence. Successful accreditation is a sign of a great employer, an outperforming place to work and an employer with a commitment to sustained success.
OFCOM Metering & Billing Direction 2017 BSI Kitemark certification for fixed line and mobile call services: KM618214
The BSI Kitemark Metering and Billing Scheme aims to ensure that billing systems and those functions that feed into the billing process, are accurate and robust, as well as meeting all relevant regulatory requirements.
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained.
ISO 14001 was first introduced in 1996 as a British Standard and requires organisations to have an environmental policy and action plan in place to manage their impact on the environment. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained. Verastar’s independent assessment was conducted by the British Assessment Bureau, accredited by UKAS.