our gender pay report

At Verastar, we have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles. As a result, we are confident that a person’s gender does not influence how they are paid in this business.

With Verastar having a median gender pay gap of 10.4% - this is considerably better than the national average of 17.9%*

Debt Recovery Agent

Location: Sale, Manchester
Salary: £18,900 to £20,000
Closes on: 23-06-2021

The Debt Collections Advisor is responsible for liaising with external enforcement agents to support the recovery of outstanding debt on customers’ accounts. You will be the main point of contact for the debt collection agencies (DCA), Onboarding customers into the DCA model and resolving any issues or disputes provided by the DCA in relation to outstanding balances.

Your main objective will be to provide to support the DCA in the collection of monies owed to the business to avoid any legal action being taken against the customer. If the DCA is unable to collect the outstanding balance, you will support 3rd party partners in preparing documents to support formal legal action and any subsequent defended action. This may involve preparing witness statements or compiling evidence packs etc.

Experience Required

You will be a highly organised and resilient individual with a strong attention to detail and excellent written and verbal communication skills.

You’ll have proven experience in a collections or recoveries role or have a strong background in a customer services role within a utilities business. Experience in telecoms would be highly advantageous.

Why Choose us

Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we’re striving to achieve this every day.

We all have a role to play in creating a great working environment which welcomes and celebrates difference, and which we can all feel proud to be part of.

That’s why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get togethers.

Our core values embody the way we look after our customers, and the way we treat each other:

UNITED – We are ONE team

PASSIONATE – We go the extra mile

INNOVATIVE – We find a better way

STRAIGHTFORWARD – We keep things simple