Verastar has been highlighted for delivering excellence at its customer contact centres with five recognition awards from the UK Contact Centre Forum.
Individual winners were Carinna MacMillan for Contact Centre Manager of the Year, Aleksandra Wisniewska for Support Person/Manager of the Year and David Hunter for Newcomer of the Year. Team awards were given for Best People Development and People Engagement and Small Contact Centre of the Year.
Stacey Clarke, Customer Care Director said: “We’re a really open team that is not afraid to share our success and failures to improve on customer service delivery. It’s important to us that the talented people behind the contact centres are acknowledged and rewarded for playing their part in developing and delivering exemplary practices in our industry. We’re thrilled to have scooped some of the highest accolades at this year’s awards.”
The Northern Contact Centre Awards recognise the hard work and dedication of contact centre professionals who are committed to delivering outstanding customer service and support. With categories ranging from Sales Agent of the Year to Contact Centre of the Year every individual and team that has made a difference is recognised.
Jane Thomas, Managing Director of the Contact Centre Forum comments: “The Awards are recognised as the benchmark of excellence and customer service sector in the contact centre industry in the region. We reward and celebrate excellence in customer service, delivery of quality assurance and development initiatives and contributions to ongoing professional development.”
“It was fabulous that Verastar was recognised in so many ways this year – both as outstanding individuals and truly hard-working teams that really go the extra mile to deliver customer excellence. Well done to all.”