our gender pay report

At Verastar, we have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles. As a result, we are confident that a person’s gender does not influence how they are paid in this business.

With Verastar having a median gender pay gap of 11.5% - this is considerably better than the national average of 15.5%*

Inbound Customer Service Advisor

Location: Rutherglen, Glasgow, UK
Salary: £19,000
Closes on: 26-01-2022

Looking for a company where you’re not just a number, where your work life balance is as important to us as it is to you and where you’ll be given opportunities to earn more, learn more and develop your career with a growing business? Stop looking, you’ve found us…

With over 20 years heritage we’re the UKs largest multi-service provider and still growing. We supply almost 200k businesses with their gas, electricity, water, insurance, card payment terminals, mobile, broadband and telecoms services. We’ve won numerous awards over the years and this is because our colleagues and customers are at the heart of everything we do. With offices in Glasgow, Central Manchester, South Manchester, Leeds, Grimsby, Newcastle, Ipswich, and Nottingham and employing over 1000 people – we’re on a mission to be the one-stop essential services provider to small businesses, making customers lives easy and helping our people succeed.

At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. We’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.

What you’ll be doing

Customer Service can be very challenging as you’ll be dealing with complex issues but also very rewarding when you can see you’ve truly made a difference to a customer’s day. As a Customer Service Advisor in one of our billing teams you’ll:

  • Be on hand to respond to incoming calls

  • Deliver a great service through honest and friendly conversations

  • Handle many enquiries from simple bill breakdown requests to solving disputes with charges

  • Manage queries and issues from the first call through to resolution

  • Promote all our services to customers and share how we can save them time and money

Previous experience in a contact centre or customer facing role is an advantage. But don’t panic if you haven’t done either of these before, you can benefit from our award-winning training programme which will provide you with all the skills and knowledge needed to thrive and be a success in this role.

Here’s what Chris in the team has to say:

“It’s our job to answer inbound calls from customers with billing enquiries and all kinds of questions come up. One minute you’re helping someone understand their bill, the next you could be simply confirming direct debit dates. You need to be ready to deal with whatever comes your way, and that’s where the training comes in. To be good at this job, you need to be great at listening, enjoy speaking to people and be able to communicate clearly. We often use Microsoft Office and computer databases, so you need to be comfortable on the computer. Above all, you have to enjoy helping people and making sure you leave them with a smile on their face.”

In return for your hard work, you’ll get

  • £19,000 increasing every three months as you develop in your role

  • Monthly commission and quarterly bonus (Up to 10% of your annual salary) no sales involved

  • 25 days holiday with the option to buy and sell more

  • Discounts at 100s of high street and online stores

  • Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute

  • Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

  • Full time/Permanent contract of 37.5 hours per week

  • Monday to Friday (shifts between the hours of 8am-6pm) with one in five Saturdays (9am-1pm)

  • No Sundays?and?every bank holiday off

  • Hybrid working – option to work two days from home if you choose

  • Access to an award-winning training and development programme

  • Opportunities to get involved in charity fundraising and volunteer days through our giving back movement

Our Rutherglen office is three miles from Glasgow City Centre, a stone’s throw away from the M74 and just a short walk from Rutherglen train station and Rutherglen town centre. We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.

Apply today and kick start your Customer Service career with us.