our gender pay report

At Verastar, we have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles. As a result, we are confident that a person’s gender does not influence how they are paid in this business.

With Verastar having a median gender pay gap of 10.4% - this is considerably better than the national average of 17.9%*

Retentions Advisor

Location: Sale, Manchester, UK
Salary: £19,000 - £23,000 + Uncapped Commission (£30,000 - £35,000 OTE)
Closes on: 04-10-2021

It takes all kinds of people to make Verastar the success that we are. Let’s work together.

If you’re looking for the next step in your career where you get paid for every customer you retain on top of getting great benefits and amazing development opportunities we’ve got the job for you!

Get paid for every customer

With a starting salary between £19,000 to £23,000 and an uncapped commission scheme that kicks in from your very first customer you’ll be hitting £30,000 to £35,000 OTE in no time.

Grow your career!

We’re always looking to grow our talent and help our people achieve their career ambitions, so we’ve invested in the tools you’ll need to make this happen. From day one you’ll have access to our digital learning platform iLearn so you can drive your own development. This approach is working too; 70% of our Sales Managers were internally promoted.

What you’ll do as a Sales and Retention Advisor

We care about finding the best solutions for all of our customers and you’ll be part of making that happen.

  • You’ll make outbound calls to our existing customers, identifying why they are looking to leave us and then create a package that saves them time and money through our unique One Bill solution.
  • You’ll take a consultative retention approach, building trust with our customers through straightforward, open and honest conversations, getting a real understanding of their needs and how these change over time.
  • You’ll achieve all of this as part of a wider team that celebrates success together and supports each other to be the best we can be.

What makes a great Sales and Retention Advisor?

  • Working in an outbound contact centre role is what you love because you’ve been doing it for a while, and you know you can do it well.
  • You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
  • Because you care about customers you’ll pay attention to the details and take real pride in doing a great job.
  • Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
  • You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new.
  • You love working with people, from building great relationships with team mates to providing an amazing service for customers.