our gender pay report

At Verastar, we have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles. As a result, we are confident that a person’s gender does not influence how they are paid in this business.

With Verastar having a median gender pay gap of 10.4% - this is considerably better than the national average of 17.9%*

Inbound Customer Service Advisor

Location: Sale, Trafford
Salary: £17,885 - £20,050
Closes on: 25-06-2021

Our Customer Service Advisors are the beating heart of Verastar. As part of our contact centre team, you’ll be the first point of contact for our customers, handling a wide variety of calls across all our brands, from technical issues to billing queries.
Our aim is to always deliver a unique service to our customers, making every call personable and providing a ‘right first time’ service.

Experience Required
You’ll need to be able to communicate clearly and effectively, delivering complex information in straightforward way that is easy for our customers to understand. You’ll be confident with computers, able to navigate databases and use Microsoft Office products
You’ll previously have worked in a contact centre or customer service role with a passion for delivering an excellent service.

Our Story
Verastar was established in 1998 and is one of the UK’s leading providers supplying a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

  • The Lloyds Bank National Business Awards 2019
  • Greater Manchester Business Awards 2019
  • Lanarkshire Business Excellence Awards 2019

Why Choose us
Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we’re striving to achieve this every day.

We all have a role to play in creating a great working environment which welcomes and celebrates difference, and which we can all feel proud to be part of.

That’s why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get togethers.

Our core values embody the way we look after our customers, and the way we treat each other:
UNITED – We are ONE team
PASSIONATE – We go the extra mile
INNOVATIVE – We find a better way
STRAIGHTFORWARD – We keep things simple