our gender pay report

At Verastar, we have always focused on recruiting the best people irrespective of gender, ethnicity or personal beliefs for our available roles. As a result, we are confident that a person’s gender does not influence how they are paid in this business.

With Verastar having a median gender pay gap of 10.4% - this is considerably better than the national average of 17.9%*

Retentions Manager

Location: Sale, Manchester
Salary: £26,000 - £30,000
Closes on: 17-06-2021

As a Retentions Manager you will be responsible for the motivating and leading a team of retentions advisors to deliver an excellent service to our customers. Working closely with the team’s coach, you will promote best working practice and set achievable KPI’s for individuals to work towards. You’ll provide ongoing training and support to your team through performance plans, regular feedback sessions and promote a supportive working environment.

You’ll also be responsible for monitoring individual performance and review existing processes to identify opportunities to improve our service, ensuring your team is able to achieve its commercial objectives set by the business.

Experience Required
2 years’ experience managing a retentions team in a fast-paced contact centre environment is essential. You’ll poses excellent written and verbal communications skills and be comfortable analysing data to identify trends and recommend improvements to existing processes.

Previous experience working within the utilities or telecoms sector is desirable however, candidate with strong people management skills from outside of theses sectors will be considered.

Why Choose us
Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we’re striving to achieve this every day.

We all have a role to play in creating a great working environment which welcomes and celebrates difference, and which we can all feel proud to be part of.
That’s why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get togethers.

Our core values embody the way we look after our customers, and the way we treat each other:
UNITED – We are ONE team
PASSIONATE – We go the extra mile
INNOVATIVE – We find a better way
STRAIGHTFORWARD – We keep things simple