DIRECTOR OF CUSTOMER CARE
Stacey is responsible for customer care and delivering outstanding experience for all customers within the Verastar Group.
“My aim is to ensure our customer-facing colleagues are equipped with the right tools and training to deliver outstanding service for every single customer. I’m a firm believer in placing the customer at the heart of everything you do, always thinking as a customer and putting yourself in their shoes.”
With 15 years’ experience leading customer service teams, Stacey has a fantastic track record of setting new service standards within global brands like Virgin and Experian. Stacey is passionate about understanding customers and what their needs are, in order to deliver simple, brilliant service. Her ethos is that delivering the basics well, and consistently, is the foundation of great customer service.
In her spare time Stacey spends time with her family enjoying days in the peak district cycling, walking and enjoying the fresh country air.