CAREERS

RETENTIONS NON LOSING ADVISOR

THE ROLE

This role will involve taking inbound and placing outbound calls to all our existing business customers that may be looking to cancel the telecom, broadband or mobile services. Using key skills such as negotiation skills and objection handling, you will explore any issues with the purpose of resolving and retaining the services. You will provide an exceptional experience for our customers, be able to build relationships with them and have the drive to achieve and exceed targets. You will also be a great communicator, be able to relate to customers with an understanding and respectful approach.

SKILLS AND EXPERIENCE REQUIRED

To be considered for this role you will possess the following;

  •  Excellent communicator
  •  Able to develop good working relationships with business customers
  •  Strong organisational skills
  • Rapport building and controlled objection handling skills are essential
  • Able to assist customers in an empathetic, persuasive and confident telephone manner
  • Strong minded and professional with an ability to negotiate and influence confidently at all levels
  • Direct retentions or sales experience is advantageous however we will consider transferable skills from previous roles
  • Experienced applicants from a call centre, customer services or telecoms background are also encouraged to apply
  • Excellent customer care skills and customer focused attitude
  • Self motivation with a positive approach to targets

BENEFITS OVERVIEW

• Special discounts across a wide range of goods and services through the Verastar Rewards Scheme
• Automatic enrolment into the company pension scheme after three months
• Good performance is rewarded with a salary bonus up to 10%
• 28 days holiday plus up to five extra days for good attendance
• Regular pay reviews twice a year
• Additional bonuses available for lead generation
• Excellent career development opportunities
• Funding for external training courses through the training support scheme

SALARY

£15,750 – £17,750

BENEFITS

  • Good performance is rewarded with a salary bonus up to 10%
  • 28 days holiday plus up to five extra days for good attendance
  • Regular pay reviews twice a year
  • Additional bonuses available for lead generation
  • Excellent career development opportunities

JOB TYPE

Permanent

LOCATION

Manchester, M22 SY

WORKING HOURS

Monday to Friday

9.00am to 6.00pm