Partner Support Manager
|Salary:||£25,000 - £28,000|
High Level Responsibilities
Sales Support/Partner Support
Providing a support and administration function through for over 450 agents across 13 sites and to a database of 1500 channel partners
Management of lead flows for Verbal and Paper Sales Teams
Key stakeholder in the design, development, testing and implementation of in house built bespoke software such as CRM, Lead Manager, Submission Portals, Communication Manager, Electronic Registers and Performance management
Responsible for the design and accuracy all sales reporting requirements
Increase cross-sell opportunities – through marketing and lead generation
Manager sales channels for all products including Electric, Gas, Water, Telecoms, Broadband and Mobiles.
Providing detailed reports to our verbal sales departments on agent performance in accordance with a standardised structure
Drive increased live rates through ensure positive customer interactions and identify key training requirements
Ensure that a calibration function maintains consistency across QA
Continue a close partnership with T&D and Compliance to support the development of sales agents and QA
Create and implement processes that will ensure accuracy customer data collection
Report directly to the Sales Director on whole overall QA performance across verbal sales
Delivery of product and sales audits to the wider business
Management of all Commission structure at all sales levels utilising a combination of commissions systems and manual data sets.
Ensure that all commission reporting and performance reporting is completed with a high degree of accuracy and efficacy.
Key stakeholder in the design, development, testing and implementation of commission and reporting systems.
Expert knowledge in all company products including Electric, Gas, Water, Telecoms, Broadband and Mobiles
Be current with industry and regularity body governance
Develop teams through regular one2ones, quarterly performance objectives and transparent KPIs.